Today a prayer request lands in one pastor's personal inbox, between two invoices. Nobody else sees it, and nobody knows whether anyone replied.

A prayer request lands somewhere. The question is whose somewhere.
When what people write to the assembly lands with one person, everything depends on them: their time, their holidays, their memory. And the day they hand over, the history leaves with them.
In an ordinary inbox everything looks alike: you have to open everything to find what is urgent. Here every message carries its type from the moment it arrives.
A group ends up holding people who left, missing people who arrived, and nobody knows who receives what any more. An announcement goes to a list the church already keeps.
A short list beats a broad promise. Here are both, without rounding.
They share the same people and the same permissions: what is entered in one is read by the others, without typing it again.
Create an account, and what people write to your assembly will land somewhere the whole team can see.